DesignOps Manager • Genesys
Streamline processes to improve effectiveness of the UX team
Hey there,
Need help growing designers and researchers, building creative teams, and nurturing a design centered culture?
I have over ten years experience in product design and research working with startups, agencies, and enterprise teams to help them find thoughtful solutions for complex problems.
2020 - Present
2019 – 2020
Senior Design Lead • IBM Security
Lead a team to research, design, and test a release for the Guardium portfolio
2018 – 2019
Research Team Lead • IBM Public Cloud
Designed, implemented, and facilitated cross-disciplinary research studies that connected product managers, designers, and developers to customers and end-users
2015 – 2018
Product Design Lead • IBM Public Cloud
Lead and mentored a team of product designers on how to map out the customer experience and touch points design can affect
2014 – 2015
Interaction Designer • Idean
Idean is a global design agency dedicated to delivering the best possible User Experience. Since 1999, it has helped thousands of clients around the world to maximize the value of their digital solutions. Concepted end-to-end experience, interactions and workflows for mobile and desktop
2014 – 2015
UX Designer • Klink
Klink is an app that allows users to store, sync and share files among friends and colleagues in their social networks. Refined Beta experience for nearly 200,000 users to prepare for wider release in Asia
2013 – 2014
UX Designer • BestFit Mobile
BestFit Mobile is an app design and development firm that specializes in creating mobile solutions for small and mid-size businesses. Ultimately, BestFit wants to create a partnership with their clients, so that the product reach is beyond the app and extends into costumer engagement. Concepted end-to-end experience, interactions and workflows for iOS and Android
Working with researchers, designers, developers, and product managers in small startups as well as large enterprise teams, has helped to define a process that clarifies how and when we make decisions that impact the quality of the work we release.
Upcoming and past talks
ADDC – App Design and Development
June 26, 2019
World IA Day – Austin
February 23, 2019
MWUX Conference
October 11, 2018
THAT Conference
August 6, 2018
June 26, 2019
World IA Day – Austin
February 23, 2019
MWUX Conference
October 11, 2018
THAT Conference
August 6, 2018
Businesses I've worked with
TESTIMONIALS
“
It's surprisingly rare to come across a team lead who is both a great leader and mentor like Matt is. Matt was my design lead before suggesting I become a researcher when he took on the challenge to form a research team for IBM Cloud. Matt genuinely cares for his team and during difficult organizational changes he was our lifeline. He's created a culture of openness and trust among our team members, however the only thing you can't trust him with is an unguarded desk while you're on vacation – he is sure to find some way to pull a prank on you. My experience at IBM would not be the same without Matt and anyone is lucky to have him as a lead.
Angela Runge
“
Communicating insights is one of the toughest aspects of design, and Matt is able to effectively execute this part of product development. Rather than focusing on narrow problem spaces and relying on usability testing to validate designs, he harnesses generative research techniques to solve problems holistically.
Jennifer Wong
“
Matthew is a superb designer with proven talent and the creative spirit required to continually evolve in this field. He possesses a wild imagination tempered by technical skill - the perfect combination for an artist of his caliber!
Rondal Scott
“
Matt is one of the most well-rounded and talented people I have ever worked with. We have collaborated on numerous projects in the almost 2 years we have worked together and he never ceases to amaze me with his designs and ability to truly understand and meet clients' needs. Matt delivers awesome user experiences in both the web and mobile spaces and consistently contributes innovative ideas and concepts to every project. He would be an asset to any company or team.
Kari Grooms
WORK WITH ME
Interested in connecting and talking more about my work? Send an email or connect on LinkedIn.
SPEAKING
Looking for a speaker for your event? Check out some of the topics I can cover as well as the past events I have contributed to.
MENTORING
If you’re a student and looking for tips on getting started in the industry, connect with me on Twitter and LinkedIn. That’s where I have most of my conversations about design and research. I also capture these thoughts on my blog, Tapswipeclick.com.